- Subscription Cancellation:
- You may cancel your subscription at any time by contacting our customer service team. Cancellations must be made at least 7 days in advance of the next billing cycle.
- Refunds:
- If you cancel your subscription before the start of the billing cycle, you are eligible for a full refund of the upcoming cycle’s payment.
- Refunds will be processed within 7-10 business days after the cancellation request is confirmed.
- Meal Cancellations:
- Daily meal cancellations must be communicated at least 12 hours in advance to be eligible for a credit or reschedule. Credits will be applied to future meal deliveries.
- Non-Refundable Items:
- Payments made for meals already delivered or for meals cancelled with less than 12 hours’ notice are non-refundable.
- Delivery Issues:
- In the rare event of a missed or incorrect delivery, please contact us immediately. We will arrange for a replacement meal or credit for the missed delivery.